Acuite

Contacts can be added into Acuite manually or imported via an integration.  A contact will appear in the company directory in Acuite (System Settings &gt; Companies or Project Settings &gt; Companies) and will be not be a user of Acuite.  

To set a contact up as a user, you will need to assign a Role (or permission group), add their email address and send out a login invitation.  Details are outlined here:

<a href="http://help.acuite.io/en/articles/1079022-adding-new-users-to-acuite-via-an-integration">Adding new users to Acuite via an integration</a>

<a href="http://help.acuite.io/en/articles/3550881-adding-new-users-into-acuite-manually">Adding new users into Acuite manually</a>

Adding Users to Acuite

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Track the progress of all tickets related to your company.

Tickets portal.

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Contacts vs Users